01Scope of this policy
This policy describes information associated with the Sonic Flights website and communications through its inquiry form, email, telephone, and SMS text messaging program. It does not replace privacy notices provided by an operating air carrier, your email provider, a payment service, or another independent service you choose to use.
Questions and privacy requests can be sent to charter@sonicflights.com. Please use “Privacy request” in the subject line and provide enough information to explain your request without sending unnecessary sensitive documents.
02How the inquiry form works
When you submit the inquiry form, the details you enter are sent over HTTPS to our request handler hosted by Amazon Web Services. We use Resend to deliver those details by email to our team so we can respond. Submitting the form does not create a reservation or process a payment.
You can review or remove information before submitting. The form does not save your entries to a separate website customer database. Our email delivery and mailbox providers process the message, and it may be retained in delivery records and business correspondence. Limited technical information is also processed to prevent misuse and troubleshoot delivery. Your browser may remember entries according to its own settings.
03Information involved
- Information you provide. Your name, email address, requested service, departure and arrival locations, travel date, passenger count, and any message you choose to include. If you call or correspond with us, this may also include your phone number and the contents of that conversation or correspondence.
- Information for requested arrangements. A follow-up may require passenger or itinerary details necessary to obtain a quote or arrange a service. We will explain additional requirements at that stage. Do not send payment card numbers, passport copies, or medical details through the general inquiry form.
- Technical information. Hosting and security providers may process IP addresses, browser and device information, requested pages, referring pages, timestamps, and diagnostic or security logs when serving the website.
If you provide information about fellow passengers or someone you represent, share only what is needed, make this notice available to them, and obtain any authority or permission required to provide their information.
04How information is used
Information is used to respond to inquiries, discuss requirements, prepare requested quotes, coordinate requested services, communicate about arrangements, maintain relevant business records, protect against fraud or misuse, and meet applicable legal obligations.
Providing details is voluntary, but we may be unable to respond or arrange a service without the information needed for that request. Sending an inquiry does not subscribe you to an email newsletter through this website.
05When information is shared
Information relevant to a request may be shared with an operating air carrier or another travel service provider when needed to obtain options or arrange a service you request. These providers may have their own legal obligations and privacy notices.
Hosting, security, email, and other service providers, including Amazon Web Services and Resend for form submissions, may process information to support the website and our communications. Information may also be disclosed where required by law, in response to a valid legal process, or where necessary to protect legal rights, prevent fraud, or address a safety concern.
If a business transfer affects information covered by this policy, any transfer must remain subject to applicable privacy law and relevant confidentiality protections. These general sharing provisions do not override the restrictions on mobile information and SMS consent described below.
06SMS communications
Program and consent. By expressly opting in to Sonic Flights SMS communications, you agree to receive text messages from Sonic Flights at the mobile number you provide, including notifications, quotes, booking and itinerary updates, service updates, and marketing materials such as offers and promotions, consistent with the consent you give. Messages may be recurring and sent using automated technology. Our SMS program number is 800-618-4000.
Consent to marketing texts is voluntary and is not a condition of purchasing any goods or services. Visiting this website, submitting a quote inquiry, or providing a phone number alone does not constitute consent to marketing texts. You must be the subscriber or an authorized user of the number you enroll. Please notify us if you change or relinquish that number.
Frequency and charges. Message frequency varies according to your inquiries, travel arrangements, and the messaging program you join. Message and data rates may apply under your wireless plan. Contact your carrier about charges. Delivery depends on your carrier and network availability; carriers are not liable for delayed or undelivered messages. Do not rely on SMS for emergency communications or time-critical flight information.
Stopping messages. Reply STOP to any Sonic Flights text message, including messages from 800-618-4000, to unsubscribe from all Sonic Flights SMS messages, including marketing and service-related texts. We will honor your request promptly. You may receive one non-promotional message confirming your opt-out; no further SMS messages will be sent unless you subsequently provide new consent. You may also withdraw consent by calling 800-618-4000, emailing charter@sonicflights.com, or otherwise clearly communicating your request. Necessary booking communications may continue through another permitted channel, such as email.
Help. Reply HELP for assistance, call 800-618-4000, or email charter@sonicflights.com.
Mobile information and privacy. We may process your mobile number, message content, delivery records, and records of consent and opt-out requests to operate and support the program, honor your preferences, and meet legal obligations. We do not sell, rent, or share mobile information, SMS opt-in data, or consent with third parties or affiliates for their own marketing or promotional purposes. Service providers may process this information on our behalf only as needed to deliver and support our messaging service, subject to confidentiality and use restrictions, or as required by law. Consent and suppression records may be retained as necessary to demonstrate consent and honor opt-out requests.
08Retention and security
How long information is needed depends on the purpose for collecting it, whether an inquiry becomes a booking, ongoing customer communications, legal or accounting requirements, and the need to resolve a dispute. A privacy request can ask about retention of your specific information. The website does not set a separate retention period for email held by your email provider.
The hosted website uses HTTPS. Email security also depends on the providers involved. No website, email system, or transmission method can be guaranteed completely secure. Please contact us to arrange an appropriate method before sending sensitive identity, payment, or health information.
09Your choices and rights
You may contact us to ask about your information, correct an inquiry, or request deletion of information you have provided. Depending on your location and the law that applies, you may also have rights to access or obtain a copy of personal information, limit or object to certain processing, withdraw consent where processing depends on it, appeal a decision, or complain to a privacy regulator.
We may need to verify identity or authority before responding. Requests are handled subject to applicable law, including exceptions for records that must be retained. Please tell us the request and the jurisdiction relevant to it. There is no need to send a passport or other identity document with an initial request.
You can choose not to submit an inquiry and can review the details before sending them. If you receive optional promotional communications, you may ask to stop them. SMS opt-outs are handled as described in SMS communications and stop all Sonic Flights text messages. Necessary messages about an existing request or booking may continue through another permitted channel, such as email.
10Children and international use
This website is intended for adults arranging services. It does not offer accounts or activities directed to children. A parent, guardian, or authorized adult should handle any inquiry involving a child passenger. If you believe a child has supplied personal information directly through this contact process, please notify us.
Hosting, communications, and travel services may involve processing in a country different from yours. The countries involved depend on the providers and itinerary. Where applicable law requires safeguards for an international transfer, those requirements continue to apply; visiting this website is not a waiver of privacy rights.
11Changes to this policy
This policy must be updated when relevant website functionality or information practices change. An updated version will show its effective date. Where applicable law requires additional notice or consent for a material change, that notice or consent must be provided separately.
12Contact
Contact Sonic Flights at charter@sonicflights.com or 800-618-4000. Please identify the relevant page, inquiry, or booking so we can direct your request.